OUR Policy
Doggie Spa
We understand that life gets busy, but so are we. We require at least 24 hours notice for cancellations, or rescheduling appointments.
We now will have a 50% cancellation fee of the appointment scheduled if appointments are cancelled less than 24 hours in advance.
No shows will be charged 50% of their dogs appointment before they are able to rebook.
If you are later than 15 minutes dropping off your pup. You'll be charged the cancellation fee and need to rebook your pup's appointment. We run on a very tight schedule.
Please drop off your pooch only 5 mins before their appointment. We will notify you when your dog is ready for pick up. Please arrange to pick up within 15 minutes of the notification.
Dogs dropped off earlier or left longer will be subject to additional care fee, unless other arrangements have been already made.
Any new online Client bookings after March 1st, 2025 will be automatically cancelled as we will not be accepting any new clients after March 1st until further notice. We will have a waitlist available if you wish to put your name down.
Dogs must arrive + leave our property on leashes.
All dogs are required to be up to date on vaccinations.
Prices are a loose starting point and may vary due to the coat condition, temperament + special needs of a dog.
Severely matted, very dirty + difficult (aggressive) dogs will be subject to additional fees + groomed accordingly to the best condition.
Dogs will be groomed in a safe + sanitized area - owners will be notified of any health concerns observed.
Please notify us before the appointment if you wish that your dog does not appear on our social media feeds.
We reserve the right to deny grooming dangerous, aggressive, poorly conditioned dogs + rude owners.
We will not groom any dogs with fleas. Any dogs that do come in with fleas, the owner will be responsible for payment to properly sanitize the salon.
Gourmet Doggie Barkery
All orders must be pre ordered, while we will make every effort to get your pup's order as quickly as possible, it may take up to 7 days. So please plan accordingly.
If you are unsure of any allergies or intolerances your pup may have, contact your vet for more info. We of course use all dog safe ingredients.
Thank you in advance for your understanding!